GENERAL

We are following the advice of the World Health Organization, Centers for Disease Control, and Government guidelines, and taking additional steps to ensure the health and wellbeing of our clients, staff and community are protected. Please be assured we are in regular contact with our warehouse team, who are abiding by the social distancing rules, conducting frequent deep cleaning and have access to hand sanitizers. We will be continuously monitoring the situation and publish further updates here.

We have multiple editions of The FRIENDS™ Experience slated to open around the US throughout the year. You can find more information The FRIENDS™ Experience site.

Please click here to create an account.

We do not sell gift cards at this time.

Please check out our size guide.

Our privacy policy can be found here.

ORDERING

We accept:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• Apple Pay

• Google Pay

Residents of IL, NY, OH and CA are required to pay sales tax.

Please email retail@friendstheexperience.com to cancel your order.

Yes, orders that have not been shipped can be updated. Please contact retail@friendstheexperience.com to make changes to your order.

SHIPPING

Yes, we offer free standard shipping for orders over $75* shipping to the contiguous US.

*before taxes & after discounts

Orders are usually processed within 1-3 business days of when they were placed.

Our fulfillment service selects the quickest shipping method available. Your order may be delivered by USPS, UPS or FedEx.

Standard / Free - Deliver within 1-7 business days
Expedited - Deliver within 1-3 business days
Priority - Deliver next business day if placed before 12pm EST. However, due to COVID, we are unable to guarantee next day delivery. Please note overnight orders will not be delivered on the weekend. Orders placed with overnight shipping on Friday will be delivered Monday.

RETURNS & EXCHANGES

Yes, we accept returns within 30 days of your purchase date. For more information please see our Refund Policy.